About this policy
I am a sole trader and my address is Woodvale Studio 107, Quedgley, Gloucestershire, GL2 2BU
How to contact me
What types of data we hold about you
The data and information we hold and process about you consists of the following:
Information about you:
Your account information
Your contact details, including address, telephone, mobile and e-mail.
Your account information, including each membership and other account you have registered.
Your account log-in details, including username and password.
Your address book entries, including other shipping addresses that you provide.
Any contact details and messages you provide when recommending a friend.
Your account preferences and other account information.
Information relating to your orders
Your purchase transactions
Your purchase orders
Your payment information and payment history
Order delivery, fulfilment and returns information.
How we obtain your data
We obtain your data through a variety of means, including:
Forms you fill in / data you provide.
From forms which you complete and submit on website
Data we collect face-to-face, or by means of e-mail or telephone
Other information you supply
From any other information you supply from time to time, including through telephone calls, emails and other communications between you and us.
From information generated by us as a result of dealings, transactions and communications with you, including supplying any goods or services to you, providing the functionality of our website, operating competitions, and dealing with queries, support requests and complaints.
We use your data for the following operational purposes:-
To keep you informed with status or other administrative notices.
Supply of goods and services
To perform each order from you for the supply of goods and services.
To collect payments due from you.
Provision of membership accounts
To provide, administer and manage your accounts and the associated services included in those accounts.
To collect payment of all account fees.
To communicate with you for administrative and support purposes.
To manage complaints, disputes and claims.
Marketing e-mails and communications
We will also use your data to send you marketing materials and newsletters relating to our website, products, services and events, but only where you have consented to this through the appropriate setting in your website account, and you have not withdrawn your consent. You may change your consent by adjusting the appropriate setting or informing us through our contact details in this policy.